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Job Description
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.
ABOUT THE ROLE
We're hiring a Product Quality Engineer for our User Operations team to own the feedback loop between our users and our product. You'll sit at the heart of our business — deeply specialized in specific product domains, responsible for ensuring the most critical bugs and customer insights reach the right people, fast. This is a senior, high-ownership role: a trusted product expert across the organization, a key driver of the quality bar we hold ourselves to, and the connective tissue between what our customers experience and what we build.
WHAT YOU’LL DO
- Build and own an AI-native, first-of-its-kind Voice of the Customer program — synthesizing signal from across our user base to surface what matters most to our business, including product and engineering leadership.
- Develop and maintain feedback loops that translate customer experience into product decisions in real-time, at a pace that matches how fast we're moving.
- Drive agentic bug prioritization at scale — working with tooling to move from manual triage to automated pipelines, and applying business context where humans need to stay in the loop.
- Serve as the senior escalation point between frontline support and engineering, owning the most critical customer issues in your domain at any given time.
- Act as the go-to product expert across User Ops and the broader business, fielding technical and product questions that would otherwise land on engineering.
- Partner with engineering teams on key initiatives in your domain, contributing product and customer context that shapes prioritization and roadmap decisions.
- Contribute to the tooling and infrastructure that makes quality operations more scalable — bug reporting systems, VoC pipelines, and feedback loop infrastructure.
YOU MAY BE A FIT IF
- Deep product and technical knowledge — you can quickly get to the bottom of a complex bug and articulate it in a way that unblocks an engineer.
- Experience in technical support, software engineering, or a quality-adjacent role at a senior level.
- Strong debugging and reproduction skills; you don't just report problems, you understand them.
- Sharp judgment on prioritization — you know what a P0 looks like and you don't treat everything like one.
- Clear, concise communication across technical and non-technical audiences — from writing a crisp bug report to briefing a product leader.
- High ownership mentality — you treat the quality of your product domains as a personal responsibility.
- Self-starter with curiosity, a distaste for manual toil, a bias for action, and the ability to operate with confidence in ambiguous, fast-moving environments.
AI Stack
Skills Required
Research
QA + AI
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